Get in Touch
Questions? Ask here.
NEST Owner, Operator & Designer
Sales, Operations & Guest Services Director
Juan Carlos Gasca
NEST Owner & Operations Manager
Frequently Asked Questions and Tulum Tips
- What are the Check In / Check Out Times?
CHECK-IN is after 3:00 p.m. CHECK OUT is 11:00 a.m.
(Early check-in, late check-out can sometimes be arranged, please check at the beginning of your stay)
- Do I Need an Electrical Outlet Adapter?
The electricity supply here is 115V 60Hz, the same as the US and Canada with the same wall plug type.
- Mobile Phones
Call cell phone carrier and get international plan or be sure to turn off cellular & data roaming and push notifications to avoid charges. We suggest using the app, WhatsApp, when in Mexico, this is a good way to communicate as there is wifi most places but not cell service. This is a good way to reach our staff, or of course email firstname.lastname@example.org.
- Directions to NEST Tulum
NEST is located 90 miles south of the city of Cancun. The highway from Cancun airport to Tulum is the 307 highway. It is a wide, 2 lane highway all the way south to Tulum. As you leave the airport you will veer right onto the 307 for approx 90 mins, taking you all the way to Tulum through Playa del Carmen. When you enter the town of Tulum you will come to a four‐way intersection with a large supermarket called San Francisco on your right. At these lights turn left and head east towards the beach road (the sign says To Boca Paila). Turn right and head south for approximately 6 km. We are a bit further down from the main strip, located between Encantada and 500 meters before Be Tulum, directly across from the new Coho Coyote Restaurant at Road Tulum Boca Paila km 9.5. Look for the NEST sign.
- Getting Around / Transportation / Rental Cars
If you choose not to rent a car we suggest pre-arranging a pick up at the airport, we can arrange private transfers for $130.00 one way/$250 round trip (4 people). We usually book these within 30 days to 24 hours prior to arrival.
There are also airport shuttles you can book online or for a savvy budget minded traveler you can try ADO buses
Biking or walking is a nice way to get around the immediate area. NEST has shared bikes for getting around or you can walk the road or the beach. We do not suggest biking far at night, taking a taxi is suggested.
Taxis are available on beach road to get around or to town/Pueblo – ask price before you go, staff can also assist.
- Cash / Credit Cards
Be sure to call your bank and CC, letting them know you will be traveling. This will insure you will be able to access cash. Tulum is mostly cash and we suggest having plenty on hand instead of using cards. It’s best to only use bank branding ATM’s for exchanging/accessing cash which can be found at the grocery store Chedraui, HSBC or Scotia location in the Pueblo.
We suggest to not use the ATM’s on Beach Road.
- Drinking Water
While we do provide water, we also suggest buying extra bottled water to keep on hand.
Only drink bottled water, some suggest even for brushing your teeth.
- Other notes
Beach Road at night is dark with lots of cars and bikes. Always use the flashlights we provide, or bring your own headlamps or lights for walking or biking at night.
Bike carefully, there are plenty of bumps on the road and it can be dark and always lock your bike.
Tulum is generally safe but we suggest you always lock up, keep your items secure and your wits about you.
Please note most of Tulum is off the grid and powered by wind, solar and generator as back up. It should be expected that internet and power can be spotty at times. Thank you for understanding.
We suggest bringing and wearing your bug spray of choice nightly especially in low season
- Cancellation Policy
ROOM CANCELLATIONS – We are a small private referral driven hotel and have a strict cancel policy due to this. Cancel policy terms apply to all bookings, including media.
NOTE: Cancellations made on or before 21 days prior to arrival or anytime after being processed will forfeit 10% of your total bill to be paid. This will be deducted from the deposit and then the remaining funds will be refunded. If 10% is less than $50.00 or if you cancel a portion (one night, etc) of your reservation, you will be required to pay a minimum cancel fee of $50.00. Transferring reservations dates is permitted one time based on availability at no charge for reservations changed 21 or more days out, reservation dates are not transferrable within 20 days of arrival day.
NOTE: Cancellations on or within 20 -11 of days or arrival date will forfeit the 50% deposit which is non-transferrable. Cancellations on or within 10 – 0 days of arrival date forfeit 100% of payments which is non-refundable/transferrable. ***Any room reservation booked December 10th – January 15th (peak season) is 100% non-refundable/transferrable if canceled within 31 days of arrival date.
BUYOUT CANCELLATIONS – Require a minimum 3 nights (7 nights during peak season)
NOTE: Cancellations of a buyout 61 days prior to check in or anytime after being processed, will forfeit 20% of your total bill from your deposit paid. Partial cancellations made 61 days prior (one night, etc.) will incur a $600.00 cancellation fee per night. In extreme circumstances a one time date change is allowed 61 days prior only, with a modification fee of $600.00. Must be rebooked with one year of date, availability permitting.
NOTE: Cancellations of a buyout within 60 days of arrival date, forfeit the 50% deposit which is non-refundable/transferrable. Partial cancellations (one night, etc.) within 60 days will incur a $1200.00 cancel fee per night. Final payments are due 30 days prior to arrival, if you cancel within 30 days your full payment is 100% non-refundable.
**Final payments are due 60 days out during peak season. Any buyout reservation in peak season Dec 10th – January 15th (peak season) is 100% non-refundable/transferrable if canceled within 60 days of arrival date.