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Answers to common questions.

Hospitality Team

NEST - James Chippendale

James Chippendale

NEST Owner, Operator & Designer
NEST - Laney Odom

Laney Odom

Sales, Operations & Guest Services Director
NEST Tulum - Team

Daniela Jacome

House Manager

Juan Carlos Gasca

NEST Owner & Operations Manager

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Frequently Asked Questions and Tulum Tips

What are the Check In / Check Out Times?

CHECK-IN ​is after 3:00 p.m.  ​CHECK OUT​ is 11:00 a.m.

(Early check-in, late check-out can sometimes be arranged, please check at the beginning of your stay)

Do I Need an Electrical Outlet Adapter?

The electricity supply here is 115V 60Hz, the same as the US and Canada with the same wall plug type.

Mobile Phones

Call cell phone carrier and get international plan or be sure to turn off cellular & data roaming and push notifications to avoid charges. We suggest using the app, WhatsApp, when in Mexico, this is a good way to communicate as there is wifi most places but not cell service. This is a good way to reach our staff, or of course email

Directions to NEST Tulum

NEST is located 90 miles south of the city of Cancun. The highway from Cancun airport to Tulum is the 307 highway. It is a wide, 2 lane highway all the way south to Tulum. As you leave the airport you will veer right onto the 307 for approx 90 mins, taking you all the way to Tulum through Playa del Carmen. When you enter the town of Tulum you will come to a four‐way intersection with a large supermarket called San Francisco on your right. At these lights turn left and head east towards the beach road (the sign says To Boca Paila). Turn right and head south for approximately 6 km. We are a bit further down from the main strip, located between Encantada and 500 meters before Be Tulum, directly across from the new Coho Coyote Restaurant at Road Tulum Boca Paila km 9.5. Look for the NEST sign.

Getting Around / Transportation / Rental Cars

If you choose not to rent a car we suggest pre-arranging a pick up at the airport, we can arrange private transfers for $130.00 one way/$250 round trip (4 people). We usually book these within 30 days to 24 hours prior to arrival.

There are also airport shuttles you can book online or for a savvy budget minded traveler you can try ADO buses

Biking or walking is a nice way to get around the immediate area. NEST has shared bikes for getting around or you can walk the road or the beach. We do not suggest biking far at night, taking a taxi is suggested.

Taxis are available on beach road to get around or to town/Pueblo – ask price before you go, staff can also assist.

Cash / Credit Cards

Be sure to call your bank and CC, letting them know you will be traveling. This will insure you will be able to access cash. Tulum is mostly cash and we suggest having plenty on hand instead of using cards. It’s best to only use bank branding ATM’s for exchanging/accessing cash which can be found at the grocery store ​Chedraui, HSBC or Scotia location in the Pueblo.

We suggest to not use the ATM’s on Beach Road.

Drinking Water

While we do provide some water, we also suggest buying bottled water or a gallon of water to keep on hand.

Only drink bottled water, some suggest even for brushing your teeth.

Other notes

Beach Road at night is dark with lots of cars and bikes. Always use the flashlights we provide, or bring your own headlamps or lights for walking or biking at night.

Bike carefully, there are plenty of bumps on the road and it can be dark and always lock your bike.

Tulum is generally safe but we suggest you always lock up, keep your items secure and your wits about you.

Please note most of Tulum is off the grid and powered by wind, solar and generator as back up. It should be expected that internet and power can be spotty at times. Thank you for understanding.

We suggest bringing and wearing your bug spray of choice nightly especially in low season